Wednesday, May 9, 2012

Microsoft logic: an oxymoron

I try to avoid Microsoft products whenever possible, but it is usually inescapable at my place of employment.  This morning I had the privilege of witnessing the logic of Microsoft "security" in action.  


I started my work day like I always do, by logging on to the Microsoft network and opening Outlook to read any new mail.  After that, it was time to start the real business of the day.  Everything was running smoothly until about an hour into my routine.  Suddenly, a dialog box popped up announcing that I needed to log into Outlook.  Hmmm...I was already logged into Outlook and it was working just fine.  I tried re-entering my password, but the box didn't go away.  That was annoying.  I finally clicked the close button to get rid of it.  I hoped that was the end of it.


A short time later I found the need to look up something on the internet.  I opened Explorer and tried to authenticate through the firewall.  It told me my user name or password was incorrect.  No they weren't.  So I entered them again.  And got the same error.  Ugh!  First mail and now the internet.  I tried a couple more times but got the same error.  Was there something someone wasn't telling me?  Did I need to ask my boss if I still had a job?  No no no.  This was ridiculous.  So I submitted a support ticket to our IT guru.  


The guru replied a couple minutes later.  My password had expired at 9:05 am and I needed to log in again.  Are you kidding me?  I could understand if the password expired and a new one was demanded at the next log in.  Oh no, it just quit working.... without any explanation.... and locked me out of my account.  Thank you, Microsoft.  That made me feel so much safer.  I no longer needed to worry about me stealing information from myself, because Microsoft had my back.


I'm not extremely familiar with Microsoft, but I seem to recall in the recesses of my mind that they had a annoying dancing paper clip at one time.  I haven't seen it in the version we use at work, but my guess is that he is hiding in the code somewhere, waiting to mess with people when they least expect it.


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